Shipping
At tutufox, our goal is to provide you with the best customer experience no matter where you are. Every day, we serve thousands of customers worldwide, ensuring the highest level of responsiveness.
Order Tracking Information
Our products are shipped from our domestic warehouse in Suzhou, Jiangsu Province, China, using one of our logistics partners: YunTu Express, 4PX, CNE, Yanwen, J&T Express, or SF Express.
If your order has already been shipped, you will receive an email with your tracking number, you can track it using your tracking number at:
👉 https://www.17track.net/en
Shipping Times and Fees
| Shipping Method | Delivery Time | Shipping Fee |
|---|---|---|
| Standard Shipping | 7–15 business days | • Free if order ≥ $69 USD • $6.99 if order < $69 USD |
| Express Shipping | 3–7 business days | $25 USD |
All in-stock ready-to-wear items are stored in our Suzhou domestic warehouse. Custom handmade evening dresses require 7–15 working days of tailoring production before dispatch. All orders are shipped from Mainland China. You will receive a shipping confirmation email with tracking information once your order is dispatched.
Duties and Taxes
Tutufox covers all applicable duties and taxes. Customers do not need to pay any customs fees.
Order Processing
Orders are typically processed within 2–4 business days. Pre-order or custom dress items may require longer processing times, and you will be notified via email.
Address Confirmation
Please confirm your shipping address before completing your purchase, as this is the address we will ship to.
If you need to modify your shipping address, please email support@tutufox.com.
within 24 hours of placing your order. Otherwise, we will ship to the address provided at checkout.
Note: If a shipment is undeliverable due to customer-related reasons (e.g. wrong address, recipient unavailable, or refusal), the package may be returned to our warehouse.
In such cases, the customer is responsible for return and reshipping costs.
Please double-check your shipping details to avoid delays or extra charges.
Lost Package Support
If your tracking information stops updating for more than 20 business days and the package is confirmed lost by logistics carriers, please contact our customer service with your order number and tracking number. We will offer a full refund or free re-delivery solution at our cost without additional fees for verified lost parcels.
Delays and Limitations
Tutufox is not responsible for delays caused by:
- Shipping to remote areas, which may add 1–2 days to delivery time.
- Delays or non-delivery caused by recipient actions, including but not limited to: changing the shipping address after dispatch, providing incomplete or incorrect address or contact information, or refusing delivery. Any additional costs incurred will be the responsibility of the customer.
- Force majeure events such as unforeseen or unavoidable circumstances, including but not limited to: weather conditions, transportation disruptions, communication failures, government actions, postal policy changes, war, natural disasters, and similar events.
- Deliveries on weekends, national holidays, or during public holidays when mail or packages cannot be delivered.
-
Delivery to addresses where couriers cannot access, such as schools, workplaces, or gated residential communities.
Customer Service Hours
Mon - Fri | 9:00 AM to 10:00 PM (GMT+8)
Sat - Sun | 10:00 AM to 6:00 PM (GMT+8)We typically respond within 24 hours (response times may vary during peak periods).